Question 1

I need a new fence/repair. How do I get an estimate?

Accepted Answer

Please call our office and our wonderful office staff will schedule you with one of our experienced salesmen to meet you at your residence or business, to see how we can help you. 425-745-8645.

Question 2

Does the estimate cost anything?

Accepted Answer

Nope, our estimates are FREE! Call our friendly staff 425-745-8645 or email us at: info@citywidefence.com

Question 3

I have specs/pictures, can I get an estimate over the phone?

Accepted Answer

You are welcome to send those to us as reference for our salesmen to use, however, we do need to visit the property to make sure we have everything we need to write your estimate accurately.

Question 4

When will I receive my estimate?

Accepted Answer

Once the sales professional are done meeting with you and getting all the information needed to write your estimate, you will receive that in your email, within the next couple of days, or mail, within that week, depending on which you’d prefer. Occasionally a project will require special materials that we need to do some research on. In this case, it might take a little longer. If our team has any questions before it’s sent, they’ll contact you.

Question 5

What if I just want purchase materials?

Accepted Answer

You may visit our shop in Lynnwood, WA. Our office is open Monday- Friday, 8am-3:30pm. We sell fencing materials to the public for the DIY savvy. We build gates and railings as well, if you’re planning to install yourself.

Question 6

The estimate looks good, how do I proceed?

Accepted Answer

Great! Please sign and return your documents using the program we sent the documents with. Once we receive them, we will process the paperwork and get your job set up. It takes a couple of days to process and go through the proper steps. We appreciate your patience.

Question 7

How soon can I get my project scheduled?

Accepted Answer

Once your paperwork is processed, one of our project managers will call to let you know the soonest date we have available you for. Again, we appreciate your patience.

Question 8

Can I schedule my project right now?

Accepted Answer

We need the paperwork to go through the proper process to ensure we don’t miss anything. One of the project managers will contact you when it’s at that step, usually a couple of days after you have sent in all the necessary documents.

Question 9

Can I bypass the schedule?

Accepted Answer

No! To be fair to all our clients, we schedule each job according to when we receive them.

Question 10

I just have a simple, tiny job, why can’t I go sooner?

Accepted Answer

Even the “tiniest/simplest” jobs, can take up to a week. We need to have utilities located prior to digging. If a post needs to be set, that alone will take two days for the cement to cure. We can put you on our “filler” list, in the case that a crew finishes their jobs early. However, we still need to have a set date, so you don’t get lost in the mix. This is also case-by-case, something one of the project managers will look over once it gets to that step.

Question 11

Do I need to have utilities located?

Accepted Answer

Once your project is scheduled, within one to two weeks prior to the start date, we will spray white paint near where we will be digging, and call utilities; so their locators can come out to mark. Any private locates are your responsibility (i.e.: sprinkler lines, invisible fences, etc.).

Question 12

Do you use subcontractors to install the fence?

Accepted Answer

No. All our installers are full time employees of City Wide Fence.

Question 13

Do I need to make a down-payment/deposit?

Accepted Answer

If your job requires a down payment, we will invoice you for 50%, once your project is scheduled. If it does not, we will invoice you upon completion. To ensure receipt of your invoice, please make sure your billing address is correct on your estimate.

Question 14

What type of payments do you accept?

Accepted Answer

We accept check, cash, or we can take credit card payments over the phone.

Question 15

Do you offer payment plans or financing?

Accepted Answer

We do not offer either of those options. Payment is due upon receipt of your invoice. Again, we do accept major credit cards.

Question 16

Do you install fences in all weather?

Accepted Answer

We install fences in all weather unless there is snow and/or ice on the ground (which is case-by-case).

Question 17

Do you install gates?

Accepted Answer

Yes, we do! We will also build you a gate in our shop if you want to install it yourself.

Question 18

Do you install automatic gates?

Accepted Answer

We will build the gate and install it; however, you will have to hire an electrician separately. We do work with a commercial operator installer who would be able to install the power unit and features for commercial projects only; however, you will still need a separate electrician.

Question 19

Do you build security gate systems?

Accepted Answer

Yes, we do.

Question 20

Should my wood fence face “In or Out”?

Accepted Answer

Most cities do not care which side of the fence faces out; however, some homeowner’s associations do regulate this. It’s best to check with both if you aren’t sure. Otherwise, it’s up to you if there are no restrictions.

Question 21

Do you install decks or railings?

Accepted Answer

We DO install exterior patio railings. We DO NOT install decks.

Question 22

Do you build pool fences?

Accepted Answer

Yes, we do! We have built several of pool fences for homeowners, apartment complexes, and condominium associations over the years. Please be sure to check with your municipality’s regulations.

Question 23

Do you install retaining walls or do landscaping?

Accepted Answer

We do NOT, however, we can recommend a landscaper to you.

Question 24

What type of wood is used for your fences?

Accepted Answer

We use #1 grade tight knot cedar for most of our projects. This grade has a nice natural feel with some “tight” knots. These are graded as the solid ones that won’t fall out and leave holes in your fence. In some cases, we have “clear” cedar available for an upgrade. These can still have some small “pin” knots in them but are virtually knot-free. We also offer a pre-stained option with the #1 grade tight knot wood. It is in a “natural cedar” color that complements the typical Northwest yard.

Question 25

What is the difference between Wrought Iron and Ornamental Iron fences?

Accepted Answer

Wrought Iron is a style of fence that is not used much anymore, due to the manufacturing process. These were typically made in a blacksmith forge and each piece pinned together with hammered rivets. Ornamental Iron is what most fences are designed with now, with welded or pinned joints that are more cost-effective to manufacture. Most people that use the term Wrought Iron, don’t mean that they want the blacksmith to fire up his forge, but instead are looking for a nice Ornamental Iron fence.

Question 26

How long can I expect my fence to last?

Accepted Answer

Most wood fences will give 15 to 20 years of life. Everyone’s parents had one that lasted 35 years, however, those were probably “old growth” wood. The younger trees that are being cut today are not giving that same lifespan. We use “Post on Pipe” posts to mitigate the problem of the posts failing, due to rot at the ground. We have seen many cases of newer pressure treated posts rotting prematurely when placed in concrete. The chemicals in the posts were changed several years ago, and the new chemicals are not holding up as well. Chain-link or Ornamental Iron fences will last much longer than wood, and in most cases, a lifetime.

Question 27

What happens with the old fence?

Accepted Answer

As part of the new fence installation, we can remove and haul away your old fence. We recycle the components (wood, concrete, and/or steel) to the appropriate recycling facilities. This is only offered as part of the new fence installation and would only include those materials from your old fence.

Question 28

What do you recommend be done to make my wood fence last as long as possible?

Accepted Answer

We recommend staining with a semi-transparent stain (not painting). This would usually be done every two to three years, for optimum protection. A stained fence will keep debris and dirt from laying on the fence — if any unstained wood lays in the dirt it will rot back into the soil as mother nature intended it to.

Question 29

Is a permit needed?

Accepted Answer

The property owner will need to check with their governing municipality and obtain one if needed.

Question 30

I’m in an HOA, what do I need to do?

Accepted Answer

Check your HOA bylaws and determine what they specify regarding a fence. If you tell us the requirements, we can follow them. If we haven’t been told about a rule in your HOA, we might not build it to their standard.

BUILT WITH EXCELLENCE

BUILT WITH EXCELLENCE

BUILT WITH EXCELLENCE

FREE

FENCE
QUOTE

"Love this company. Came out and fixed the fence and left my yard neater than it was. I love their work." ~Emily Wortman

"These guys are phenomenal! Exceptional work, very efficient and fast, and you clearly see what you pay for." ~Gherman Uritskiy

"Great job with the fence. Crew was good about avoiding plants & shrubs. I'm very pleased with their work." ~Jim Blakeway

THE CITY WIDE WAY

RESIDENTIAL FENCES

CEDAR

CHAIN LINK

IRON

OUR SIMPLE 4-STEP PROCESS

1. REACH OUT

2. ON-SITE ESTIMATE

3. GET ON THE SCHEDULE

4. WORK BEGINS

Built to reflect your style. Designed to fit your home.

COMMERCIAL FENCES

SECURITY

CHAIN LINK

ABOUT US

Located in Lynnwood, Washington

GATES

RESIDENTIAL

COMMERCIAL

SUPPLIES & REPAIRS

Our shop is open limited hours Monday through Friday for walk-in customers. We offer high quality materials for you next build, as well as in-house custom orders.

POST ON PIPE

A REVOLUTIONARY LONG-LASTING FENCE CONCEPT

FINANCING NOW AVAILABLE

Ask your sales rep for details

Licensed, Bonded, and Insured

CREDIT CARDS ACCEPTED
NO EXTRA FEES

State Contractors Registration #:CITYWFC121N9

BUILT WITH EXCELLENCE

BUILT WITH EXCELLENCE

BUILT WITH EXCELLENCE

FREE

FENCEQUOTE

"Love this company. Came out and fixed the fence and left my yard neater than it was. I love their work." ~Emily Wortman

"These guys are phenomenal! Exceptional work, very efficient and fast, and you clearly see what you pay for." ~Gherman Uritskiy

"Great job with the fence. Crew was good about avoiding plants & shrubs. I'm very pleased with their work." ~Jim Blakeway

THE CITY WIDE WAY

RESIDENTIAL FENCES

CEDAR

CHAIN LINK

IRON

OUR SIMPLE 4-STEP PROCESS

1. REACH OUT

2. ON-SITE ESTIMATE

3. GET ON THE SCHEDULE

4. WORK BEGINS

Built to reflect your style. Designed to fit your home.

COMMERCIAL FENCES

SECURITY

CHAIN LINK

ABOUT US

Located in Lynnwood, Washington

GATES

RESIDENTIAL

COMMERCIAL

SUPPLIES & REPAIRS

Our shop is open limited hours Monday through Friday for walk-in customers. We offer high quality materials for you next build, as well as in-house custom orders.

POST ON PIPE

A REVOLUTIONARY LONG-LASTING FENCE CONCEPT

FENCE
QUOTE